When faced with the need to build the app that would manage millions of users personal ids, Xmartlabs was the mobile expert they needed.
CipherHealth is a healthcare solutions company located in NYC, committed to increase efficiency and value in the healthcare system.
Cipherhealth's Website →
New York City, NY
iOS Development, Web Development, Technical Assistance
Our collaboration efforts with CipherHealth started with the development of their first product named Voice, that helped reduce patient readmissions by performing outreach follow up calls after the patient leaves the hospital.
Starting with a market need detected by CipherHealth's team, we went through an agile inception process and created a mobile rounding solution that a few months later became Orchid, Cipherhealth's all time best-selling product.
Based on past successes, we helped them launch a suite of deeply integrated web and mobile products (Echo, View) while growing the existing ones to their full potential.
One of the key challenges we faced was complying with the privacy and security standards required in the healthcare industry, while also developing intuituve, robust and performant products prepared for daily use under any circumstance within the hospital.
As the solutions were adopted in multiple hospitals, we went through some typical growing challenges including: providing additional customization capabilities to address more use cases, scaling the infrastructure to support millions of patients, refactoring the code base to keep technical debt manageable, knowledge transfer within the team and onboarding of new team members.
“We had to build an encription layer over the OS even before Apple provided native device encription.”
We got on board and started working on a complete revamp of the technical architecture to improve performance and maintainability.
At the same time, we started another track to integrate payment processors and hardware devices including printers, barcode scanners and credit card readers.
We went on to provide on going technical support to sustent a growing user base and started working on features focused on offering a delightful UX for both retail staff and customers.
Among those, we can mention: full offline support, split bills, customer tracking and loyalty rewards and the ability to park bills.
Standards compliance. The platform complies with the highest privacy and security standards required by HIPAA.
Offline support. The mobile products offer a seamless offline experience, considering that internet access in hospitals can be limited or unstable.
Automation and reporting. Complex workflows can be defined, re-used and improved taking advantage of a workflow engine with advanced alert and reporting features.
Outreach calls and SMS. We leveraged a 3rd party platform to make autmated phone calls and send SMS to patients after they leave the hospital.
Audio. One of the products (Echo) made extensive use of audio, so we implemented a comprehensive audio recording, storage and retrieval solution.
"Xmartlabs is hands-down one of the best development teams I've worked with. They were able to hit every deadline consistently, delivering slick and well thought features. Will recommend without reservation."